Manager has no Communication skills

<p>This morning we went to McDonalds for our favorite Mcfeast Deluxe Medium Meal with a coke, So when we got to the Drive through order screen, I ordered 2 Mcfeast deluxe medium meals, both with cokes and one of the burgers should have no garnish, after order is confirmed the lady instructed me to advance to the next window for payment, next window made the payment and we proceeded to collection window, got our order, checked if one had no garnish, the lady at the collection window said thank you sir, I asked her where was the cokes, and then we noticed there were no fries either , I queried the fries and drinks and gave her my slip, she said she is just going to check with the Manager, the Manager Calvin came to the window and told me I just paid for the burgers and not the meals, I told him okay I understand, can I pay the difference so that we have medium meals as this is what we ordered in the first place, he left and came back and wanted to charge me additional R60 for 2 medium fries and 2 medium soft drinks, I asked him where did he get these prices he rudely stated that is what it costs, I asked him to place write his name and surname on the back of my slip so that I can take this up with management his response was "what for you know how I look" and did not disclose any sort of identification other than his name badge I luckily saw. The manner in which Calvin assisted my order and client service is pathetic too say the least of it, if this is how you are going to treat me as a customer because you didn't get our order right in the first place. I wanted too get my order correct and that's it , unfortunately Calvin had no interest in listening to me the customer as this was a minor human error that the person made who took our order and I was more than willing to pay the difference for correcting our order and making them medium meals, not making me pay for an additional fries and soft drink seeing that the difference is R60 and if you actually got my order right in the first place the difference would have been like R20-R30 . The unfortunate part, we drove to the Curie Avenue Mcdonalds and we saw they are not 24hours as this is the closest Mcdonalds to us, so we drove to the Zastron Str Mcdonalds where Calvin ruined our entire McDonald's experience as he had no interest in listening that the person just got our order incorrect . This could have been avoided totally and we would have an awesome meal if Only Calvin listened to the customers.</p>