MacFail

Really disappointed with the lack of customer care and concern at the Okavango drive thru. On three occasions, I have ordered something, paid for it but when I get to the window to collect it is not what I ordered. The reasons, we are out of stock or it is a supplier issue. My frustration is that each time I am looked at like I am crazy. Like I made a mistake. Where in reality I have not received what I ordered and paid for. Please train your team to inform customers before they order or pay that what they want is not available. That is just good service. What a Royal turn off.