MacDonalds Retail Crossing-Strubens Valley

Bad Service at MacDonalds Retail Crossing

I arrived there to purchase a meal. The lady serving me could not answer questions I had regarding ingredients in the meal I was ordering.

My meal arrived before I got my change. She had no change for me so I had to wait to get my change while my food sat on the top getting cold.

On receiving my meal I should have had a double patty in my burger however there was only one patty.

I asked the cleaner to ask the manager to come to see me which he did, however the manager did not bother to come to see me even though I have asked for this.

I eventually ate the meal with one patty even though I should have had 2. I went to the counter after to ask for the owners number, I was told I cant get the owners number, but got the branch managers number instead. I gave him a call.

He told me he would investigate and come back to me, however has not bothered to.

The service and food was shocking. One works hard for their money and then you get bad service and an incorrect food order, and there is nobody to turn to who actually cares to solve the problem.

I have asked the branch manager for the owners details as well, and he once again is ignoring me.

I tried to go onto the rate me service, however it stops in its tracks when you put in the reg number of the store.

What a shocking experience.

I would not suggest for anybody to go there to eat, as you will get bad service and incorrect food orders, and when you try to complain, nobody will care.