Macdonalds Brackenfell

I’m highly disgusted and disappointed at the service received from Macdonalds’s Brackenfell On the 9th Dec 2019 I placed an order on my uber eat app 21:43 and 5mins later I got a notification to say that my order is ready,I gathered my kids and went to collect our food.i got there and the lady dealing with the uber eat tablet told me that she unfortunately don’t find me on the system I asked her to refresh it as my side show it’s ready to collect but she straight told me there’s nothing she can do the system is closed.separately my fiancé ordered a spicy chicken fold-over that was prepared for him.We sat an whole hour in the parking lot trying to cancel the order and eventually my fiancé went in again ****ed as kids were moaning that they are hungry,he insisted that they refresh the system and finally my details popped up..no apologies what so ever they just prepared the food and we left there after 23:15 bare in mind I was there 21:55 already.The wrap was the worse he had no lettuce or anything besides patties and lots of sauce...if there was a way to add the picture I would have done that

This was my last time purchasing from a Macdonalds