Macdonald Pretoria West

On the 16th of January 2023 i was at Macdonald Menlyn, I had over 5000 points on my App and i decided to Redeem them with Macflury Ice Cream of which my Points were enough to do so. I went to a drvia through bough what i needed and later redeemed macFlury ice cream with 4000 Points. When i got to the next window i was told the machine for Ice cream is not working and they are so Sorry my points will be reversed back to my account. Which is M 866 343. After a month or so i visisted Macdonald in Pretoria West and i asked them about my Points the manager over there was very very very Rude IN short Treated me like a customer that is very hungry trying to Redeem Ice Cream for Free that i did not deserve to get it. i begged them to call Macdonald in Menlyn to very my story but they just made me a fool in front of the entire Customers. I felt so humilated and Mad. My Husband wanted me to open a Case against them with how i was treated and now i can't even go back to that branch again because i still feel angry and shy with how everyone was looking at the scene and gossiped about the Incident.

I really need something to be done because it's my Dignity we are talking about and i can't go to the shop and start demanding Ice cream yet i don't desrve it. ***. My macdonald account is