MACDONALD POOR CUSTOMER SERVICE FROM THE MANAGER

I BOUGHT TWO BIG MAC MEALS IN GATEWAY AND ONLY ONE WAS DELIVERED BY UBER EATS. IT WAS SUCH A HASSLE TO GET THROUGH TO THEIR HELPLINE AND WHEN I FINALLY GOT THROUGH I WAS ASSISTED BY THEIR MANAGER (lady) WHO WAS SO RUDE AND SHOWED NO EMPHATHY OR WILLINGNESS TO ASSIST, SHE BLUNTLY TOLD ME TO COME AND FETCH IT MYSELF SINCE THEY CANNOT ASSIST AS IT WAS UBER’S FAULT, BUT THEY ARE THE ONE WHO GAVE THE GUY ONE MEAL, I THEN ASKED TO SPEAK TO SOMEONE ELSE AS SHE WAS NOT ASSISTING ME AND SHE HAS NO CUSTOMER CENTRIC! FINALLY I WAS ASSISTED BY SHIVAN WHO APOLOGIZED AND UNDERSTOOD MY FRUSTRATION AND SORTED THE MATTER EFFICIENTLY. MIND YOU I’M A PERSON WHO TAKES MEDICATION SO I HAD TO EAT, EVEN THOUGH THE BURGER WAS NOT FRESH. THANKS TO SHIVAN, REALLY DID APPRECIATE.