lying to customer

Good day

I have a complaint about McDonald Vikings failing to deliver customers service by lying to a customer on the 23/09/2020 placed an order *** had a problem with fries they called me on the 24/sept saying they will deliver but told them I'm not at work suddenly the case was close 30 Sept without any feedback. on the 03/10/2020 bought food on drive-through on our way home logged a query about them given me the wrong burger CAS-104176-X3H3F8 Anele called me and apologize and arranged with biking, not the next order they include it today I order #DFD***2 they brought me incorrect things < I called the call center and Vuyiswa called me from MC D Viking and she said she will speak to her manager to sort it out, I waited form hours I called back she told me she will process the refund I need to email her the drive-through slip she will call the call center to arrange a refund and MR D to arrange refund that was at 14:30 till now no feedback on her or her manager, I called 115 minutes ago because I've been waiting for my lunch since 13:00 only to find out she left, basically she was lying to me about all of this things, I don't understand why would you have people like her lying and promising customers and leave them hanging. I very disappointed with the customer service I paid for lunch but need to buy another one. the only thing I want is my money back because its clear will never get this resolved, I want my money asap