Lack of Values to Customer

Good day . On Saturday, 28 October i purchase a happy meal and a cajun meal plus a small fries by Mac Donalds Bluff via the drive thru. When we collect our items at the collection window we received the apple juice in the cup holder which my the coke was in as well as the toy for the boy . We took the brown bag and drove off because we were rushing to my next appointment. While in route to my appointment. I said to my husband why wasn't my child's happy meal in a box as the other customers which we saw leaving the store it has always come in a box. When we open the brown bag assuming the rest of the item (cheese burger & fries) will be in the bag there was nothing.Only my husband large cajun meal and a small fries. I contact the store they said i didnt take the items but how can i take it when it wasnt given to me.I was also advised by the manager on duty that that is the way they pack the happy meals, however i explained that another customer had all the items in a box there is no consistency in their store.On Monday 30, october i logged a call via the Mac donalds customer line CAS43106. No one has made contact with me during the day. On Tuesday, 31 October at 08:15 i received an sms my case has been resolved but no one has contact me. I contact the call centre again which they advised me they have a note on the system which indicate that someone has contacted me and we have resolved the matter. I said to the agent no one has contact me and i want the manager of the call centre to call me and explain to me what is happening. this is the worse customer service ever passing the bug and and lies. Someone is covering for bad service