Lack of interest

Dear Greg

I am sorry to bring this to your attention.At approximatly 01h07 this morning the 28/11/2019 R3.00 was deducted from my account Please attached sms from your Mcdonald Victory park Branch.I went to branch at 08h00 to report it to to the restaurant manager and supervisor and she took photographs of the transaction and said she would hand it over to the owner of the restaurant and the owner would give feedback.At 16h07 I phoned your headoffice and was put through to your customer care who said I must wait for feedback from the restaurant.I then phoned back and spoke to a field service consultant called Anthony Blumeyer who guaranteed me my money was safe and that i must send him a statement.I have tried to pull a statement but is the statement only goes up to the 2 november 2019 .I then recieved a call from mcdonalds victory park at 16:47 informing me that the owner said i must go to fnb and ask them why my account was debited.I am trying to keep this with mcdonalds and keep it internal .As i have no proof it was *****.

I let Anthony know the response by the owner and when i asked if he had contacted the owner his response was you can.

I then asked for your email address and his response was I must phone him

I visted the branch on the 18 November 2019 and money was only taken off.

All i would like to know if why no one at mcdonalds does not think this serious and why i have to go all the way to the chief executive officer regarding something that the owner of the branch could have sorted out .The lack of interest is shocking for a worldwide company.

I hope you feel this is as serious as i do

Kind regards