lack of accountability

On Friday the 14th August we stopped by macdonald middleburg, to order food (chicken foldover meal spicy and a big Mac meal with coffee and orange juice. Prudence who was assisting us at the drive through 1st told us that the coffee machine was broken and they were out of tomatoes and as a result? The spicy foldover would be served with a tomato. Then we decided to walk in, only to be told that they have a storeroom full of tomatoes and the coffee we had to buy on the other side. Sunny who tried to defuse the situation, had no name tag on n refused to give us her name and of the lady at the drive thru. And she ran to call the manager(samuel) who apologised on their behalf. But it was poor of such a well established franchise like macdonald