Kenako Mall Store Complaint

Good day

I placed an order at the McDonald’s Kenako Mall in PE @ 13:43 and I only left the store at 14:20. Order was placed and paid for and at the pick up window 10 minutes later I was then advised that they dod not have the choice of cooldrink that I had requested, i then gave them my alternative option and was advised that they only had Apple juice which I declined as I have an allergy to it. Guy at the window then said “hayke andiyaz uzothini” which translates as “I don’t know what you will do” which left me perplexed as I honestly did not know what response they wanted from me. To make it easier i then resorted to getting a refund for the cooldrink which simingly was a problem but to my surprised they tried and did some miracle and he then came back with R6,60 as my refund. I just laughed it off and said I will not take it. Bare in mind a whole klomp of cars was pilling up. 15 min later i was then asked to go park in front as I was holding up the queue… The nerve as they were insinuating that the other customers were much more important than me forgetting that they are the ones that have delayed me in the first place.

After a whole argument at the window I decided to go park at the front and walk inso that I get my refund.

Firstly remember there’s a Covid outbreak in the whole world and going through a drive through was my safest way to minimise any contact with people but McDonalds Kenako Mall had no care in the world about that. I went in dealt with an arrogant YONELA VENA , who simingly knew me on a personal basis as she kept saying my name before I had even written it down. Kept on saying Xhosa remarks such as “ yhoo hay Thixo wam” “hayke Bawo” “heee hay ke ngoku Zizipho(which is my name)” mind you I don’t even know her. I was also assisted by a MYRON MOLIWA I dont even know what his designation is there as both he and YONELA did not have a name badge on them.

I got a refund of R114.80 minus the R24.90 for the fries that I had eaten already. I would like someone to get back to me and advised if this is how McDonalds treats its customers and advised me as well when I requested a refunded why I had to fight tooth and nail before getting waisting my time just for me to get cash instead of them paying the money back in my card as I had paid using my card and when I advised MYRON he said ooh well we can only give you cash.

I am a very angry and disgusted customer of McDonalds and feel that the employees that you have at that branch need to go for intense training on how to treat a customer. Maybe my money is not good enough for your company but to me its money that I have worked hard for. I would also like to get a breakdown as to how the refund was calculated and also how I will get the time I had to waist fighting for my money back. i will also write this on Hello Peter just incase you decide to ignore my complaint and just brush it off. My contact number is ***.