Jean Ave McDonald's - PATHETIC

I've placed an order through Uber Eats taking advantage of the 2 for 1 deal at around 11:30 3 Oct 2019.

The Uber driver arrived at 12 and there was only 1 meal. I've asked him about it and he said he argued with the branch but was told sorry, the meal does not qualify.

I've phoned the branch and spoke to the manager who said she'd phone me back. She phoned me back at 12:30 saying she's made a mistake and I could come to fetch the 2nd meal. I told her I wouldn't have ordered through Uber if I could simply go there, she could send it to me. I was told they were too busy and I'd have to wait until 14:00 and she would phone me before sending the driver!

It is now 14:37 and I have not received a phone call, food or anything. This is ABSOLUTELY PATHETIC and UNACCEPTABLE.

If you made a mistake, you fix it, you don't let a customer wait almost 3 hours for his food. It's actually pathetic beyond belief.

I'd please like to know: 1)What will you be doing to rectify this? 2)What will you be doing about the manager of this branch?