Issues with McDelivery and customer care

<p>I had ordered food from the Mc Delivery service on two occassions. On both occasions I had numerous issues. On the first occassion (31/01/2016) my order was delayed by +- 5 hours, only after numerous phone calls to my nearest branch (raisthorpe) did I receive my food. </p> <p> </p> <p>On the second occassion (11/08/2016) II had placed an order that was estimated to be delivered at 12h30, at 12h00 I received a phone call from the Raisthorpe branch telling me that my order was being dispatched. At 13h00 I had still not received my food, I proceeded to call the raisthorpe branch, the manager said that the driver left 20 minutes ago and that she was goin to investigate and call me back. An hour later, no one had called me back and I ad still noy received my food.</p> <p> </p> <p>I then called Mcdelivery, they tried to call the raisthorpe branch, but no one was picking up their phones. Mcdelivery said they were goin to call me back, but never did. Eventually at 14h00, I again called the raisthorpe branch who had informed me that I cancelled my order. I had already paid for my food, no refund was given to me. After much argument, I finally received my food at 14h45.</p> <p> </p> <p>I called McDonald's customer care, they had informed me that they will log a formal complaint and I would receive confirmation of this via sms. I still have not received any cofirmation of this. I would like a follow up on this issue. Absoloutely pathetic service! I will no longer be supporting McDonalds! </p>