I logged a complaint about a transaction on Sunday, 12 October

I logged a complaint about a transaction on Sunday, 12 October. My account was debited twice with an amount of R397.90 at 13h39 and a second debit at 13h40. Until today, i haven't received any feedback from McDonald's Saveways, Emalahleni. They must credit my account with the R397.90. The money is still not in my account.