Humiliated at McDonald’s

I was humiliated by multiple store employees.

I got there and wanted to purchase a Mc Feast with my Mc Donald’s (Mc D) points. So I had redeemed my points then scanned the code however the points did not redeem for my burger and did not show up on my receipt. So I was left with about 50 secs for me to still redeem the same points just in case if there was an error however when I got at the till the seconds on the code was done counting . I had explained this to one of the cashier then she informs me that I could have came straight to the till instead of the self service. I answered her and told her how would I know if those instructions that she is giving are not written by the self service or entrance because this is not the first time redeeming points from the self service. I requested to speak to her superior since she can not assist me with my matter . She took her time and had to remind her that I am still waiting for her superior then some guy came to me . I explained everything to him and he told me that he can’t reimburse me my points and there’s nothing he can do then I requested for an email from him so that I may share my experience with Mc Donald’s so that Mc Donald may find a better way for improving their systems because I believe that if we do not share our challenges with the IT department or relevant department then it will not be easy for Mc Donald’s to know as clients what challenges we are facing . After the back and forth with the superior he then decided to inform one of his colleague’s about then the lady approached me with a smile and told me that my points will be returned back and latest should be by tomorrow . Then I had no problem . I had bought Mc Feast with my own money since the points did not work . My order was called by another cashier then she saw that it was me she left the desk and not handed my order so I waited for someone or for her to come back and give me my food however that did not happen. Some guy came to call another order that was after mine and when he was done handing over the food I called him for assistance however he ignored me and carried on with walking . The lady that explained to me that my points will return by a day she came seeing that I’m struggling to get assistance . I called her so she may hand me my food however I was so unhappy and trying to explain what happened I breakdown cause I don’t like complaining especially to our black race because once you complain we will be called names and make us feel bad and I also told them that . I decided not to take the food cause I was not going to enjoy it since I went through so much because of a simple burger. That helpful lady ran to my car and apologised on their behalf and asked that I should take my food . I had taken the food cause my baby started crying to because of what was happening then on my way I decided to give the food away to the needy people on the streets. I need this matter to be attended and would like everyone that humiliated me to suffer the consequences of what they did to me that made my son to cry.

If this matter is not being attended to then I will have to ask my friend that is a known vlogger to share my story on her YouTube and other platforms because this is totally unacceptable