Hot Chocolate Disaster, Cold Customer Service: My Car Damaged, No Accountability

I am extremely disappointed with my recent experience at McDonald’s. A staff member accidentally dropped two large cups of hot chocolate in my car, causing significant liquid damage. I reported the incident to the manager, but I was met with a cold shoulder. Although the manager did replace one hot chocolate and a cheeseburger and fries (which I never received initially), she ignored my question about who would cover the cleaning costs for my car.

I contacted McDonald’s head office, but my case was closed without resolution, and I received no formal feedback. A few days later, the manager called me repeatedly from her private number, asking why I reopened the case. When I explained that it wasn’t resolved because my car still needs professional cleaning, she was rude and unprofessional.

To make matters worse, she sent me a message at 11 PM on a Friday night, completely disregarding my personal time, asking for the invoice, which I have not provided, as this was McDonald’s responsibility.

This experience was extremely frustrating, and the handling of the incident has been unprofessional and dismissive. I expected better from a company of McDonald’s reputation.