Horrifying Service

At McDonald's in Newtown Junction, I had a terrible experience from the moment I walked in the door. The manager told me that the food would take around 15 minutes, so I ordered a sandwich from the McCafe along with a ****in and a chocolate shake. I waited for 25 minutes for the ****in and sandwich, and then the supervisor came to me to tell me that the ice cream was hot! I immediately asked for my money back because of the poor service I received during the entire time. She then went into the back and told her manager that I was very angry, which I wasn't at the time and that she was afraid I'd make a scene for the customers which had infuriated me because I would not do that. Then the manager came from the back and didn;t even look at or acknowledge me and just gave his passcode for the register machine so that my money could be returned. This has me absolutely fuming because I was not even shown an ounce of concern and I've been disregarded as if I don't deserve his or their respect! Is my money not good enough for you?! That manager, supervisor and person who made my sandwich don't belong there. Your people need to be shown what service looks like.