Horrific management at McDonald's Secunda

MCDONALD'S SECUNDA 05/07/2020

Oky so, finally I convinced my husband to go and get me a apple pie and a Big Tasty Fold over after the restaurants opened back up.

Me all excited and super happy I am getting my apple pie and my Big Tasty Fold over! Off we go to McDonald's. So we get into the queue and my husband decided that he might as well just grab something for himself. And he decided to order a Oreo McFlurry and a Big Tasty Burger.

After waiting in the very long and may I add SLOW!!! queue, and a beggar staring at you and knocking on your window, we get to the front. My husband placed our food orders first and then our McFlurry and Apple pie order. Then the lady taking the orders informed my husband that they do not have ice cream... my husband and myself got upset immediately. He cancelled our food out of pure anger and frustration and I demanded to speak to a manager immediately. The lady let us proceed to the window where one normally pays. There comes the manager, mask hanging on the lips not covering her nose... Oky so now I am asking her so why is there no notice on the board informing clients that there is no ice cream and that they will not be able to serve McFlurry's. All she said is EISH, sorry. Like excuse me!? Eish sorry?! Is that all a manager can say to a client!? Then my husband ask her oky so since when are you not having any ice cream? She just rep**** maybe one month. And just starred at us blank. In my life I have never seen such incapable manager and bad customer complaint management.

I don't know how you expect to run a successful business when you have such incapable and unprofessional management.

Thank you for wasting my time, my energy and diesel! Your service is horrific. Just goes to show, your place can be how fancy on the outside, but can be rotten on the inside due to *********** staff and management!