tT
thobzino T

1 reviews | Active since Sept 2016

26 May 2017, 11:21

Horrible Staff , Management and company customer care attitude and company customer care

<p>On the 07/05/2017 i was horrified by a simple task as buying coffee at mcdonalds in west street i walked in and started to make my purchase as i did the lady serving me gave me an attittude and i ignored that and when she finished taking my order she threw my change on the conter and did not hand me a slip and left the counter after that i asked the neighbouring cashier where my change was she picked it up and handed it to me with the slip as i asked her why was my changed left on the counter she then handed it to me as well as my slip, i then asked why was this woman giving me an attitude can i please speak to the manager but the cashier begun to cover for her as she did not want to give me the cashiers name and the manager came, i explained to her she then said that was wrong i said ok can i have her name and surname so i can report her she then walked away and told me she was busy when i questione her furter, i asked for her name she gave me here name and surname and proceeded to lay a complaint on the Mcdonalds website this matter happened on the 07/05/2017 time 18:45:49 i still have a picture of the slip i submitted my complaint and i only got a case number on the 9th May 2017 12:12 pm and that was the end of everything i never heard from the companyagain, clearly McDonalds SA condones this type of behaviour hence the staff behaves in this manner. The company does not care about its customers hence i promote that we should not spend a single cent on companies that treat us in this manner.</p>

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