Horrible service with McDonalds App and New Road Store

My name is Siya Mhlongo ***) on the 7th of June I placed an order on the McDonalds app - order number ***, I placed this order at 16:30 which was supposed to come from McDonald New Road, at 18:30 I had to drive to the store as i did not get my order or notification on order delivery. On arriving at MacDonalds New Road tumeleng & Ndivhulo spent another 10 minutes running around looking for the number for support, - who only after spending another 10 minutes only then they managed to get hold of support and get approval to get the order made, which took another 10 minutes waiting in the cold. It seems the real issue is that the scooter drivers (outside the store) do not take orders from the McDonalds app - this raises the question why have the App then and why not let people then go and use UberEast or other apps - 3 hours and a drive to the store is what it took for me to get the order, it is literally the definition of false advertising advertising and making people pay for a service you cannot fulfil - what a waste of time and effort with money spent no food and no convenience in using the app what so ever.