Horrible Service

Your manager at McDonald’s Middelburg Mall is the worst!

The person who took our order in the drive thru claims that he did not hear what we ordered. I find that surprising because he read our order back to us to confirm and we were in agreement.

The next thing, he types in the wrong order and the person at the last window happens to be the manager, Mduduzi Nhlabathi. Very Rude. When I politely informed him about our order, he passed a rude comment about how irritating customers are and how they never know what they want. Unfortunately for him, I could hear every single word he uttered.

When I asked him, politely, why he’s taking out his frustration on me as a customer when his subordinate is the one that got the order wrong, he ignored me and walked away. I had to stop at the drive thru window for plus minus 10 - 15 minutes and block traffic as that’s the only way I could get him to talk to me. Only when he saw that the line had stopped and that his KPIs were dropping did he indulge me.

I did not raise my voice at him neither was I ride to him yet I got horrible service from him. What frustrates me is that I couldn’t escalate further because he’s the manager.

I hope that you will take this seriously and address it with the relevant authority. I’m available should he want to lie and tell you otherwise. I have time. I’m sick of being disrespected by your employees.