Horrible service at McDonalds

Received a horrible service today at McDonalds East Rand Value Mall. The cashier (Xola Msibi) and Manager (Portia Thobena) are just a failed talent search. The two know nothing about customer service. Sometimes it beats me if the bad service is deliberate on certain race, because that's what it feels like. Does McDonalds treat all the complaints the same or does it depend who complains. I think it is best to know that some complaints are brushed off with an apology and nothing done about it. Hence, the total disrespect from their workers. McDonald should really relook their hiring and talent search process - clearly the staff they hire lack the qualities to take it forward. The two require serious training and for as long as they deal with customers, the brand (McDonald) will continue to suffer serious damage in as far as their reputation is concerned.