Horrible service at McD!!

I was at McDonald's Jubilee mall yesterday afternoon, and I must say the service I received there was just horrible. I mean I ordered a meal at around 13:30 and took a seat, but at around 14:56 I realized that this order is now taking time. I stood up to check what the hold up was only to find out that the staff now actually take slips from customers and prepare the meal from there on. This means I had to be on a Que again and that made me angry and appalled because I had waited that long.