Horrible Service and *********** staff

I ordered a breakfast meal at your canal walk branch. First they didn't have hashbrowns so it was substituted with fries. Then they didn't have coffee. Not sure why. I asked the lady if we can substitute with an ice coffee, which they had. She said it would be R8.60 extra, which I was ok with. It ended up being R15 extra and I didn't intend on spending nearly R70 on a breakfast at McDonald's. I then asked her to refund the R15 and do a juice instead. This is where everything went south. They don't do refunds at this branch apparently. The manager Tabisa refused to come out and speak to me. Eventually she came out and told me she was counting cash. And according to her that is more important than her customers. I still did not get a refund or the iced coffee or the juice. They eventually got me a coffee from the mccafe which is right opposite them. So I paid for something I didn't get and the manager is just nonchalant. They wanted me to give my bank account details for a refund of R15. Really? The only person who was very helpful was a lady named Sharon.