Horrible service and ********** SLA

<p>I ordered my meal at 11 in the morning, having an ETA of 12:10. Accepting that its lunch time rush, that sounded reasonable to me.</p> <p> </p> <p>Tracking my order like i always do, I noticed at a few minutes to 12 the order going to delivered, thinking that the driver already delivered, he was no where to be found. I received my food at 12:40 with a mumbled apology. The driver didnt even have everything I ordered and had to take a second trip back to his s****** to fetch the rest of my order,</p> <p> </p> <p>Opening my packet of food I immediately realized that they got the order wrong, charging me for quantities I ordered but never got. Single boerie burger where I was charged double, the McFeast I ordered looked more like scrambled eggs, with half the burger being jumbled out of its box and into the paper packet. By this time I was fuming, 3/4 of my lunch already wasted, I just left it and took the food I got.</p> <p> </p> <p>Inbetween waiting for the driver to arrive, I phoned the customer service line to complain about the ***** the store commits to keep within SLA ( This is not the first time ) . The lady, Beaulina advised me that she will speak to the manager at Woodmead restaurant and get back to me.</p> <p> </p> <p>This she did, and I was advised that the manager advised they got overwhelmed. ( I guess my cell phone number is only for when I dont pay their order ) And upon me pressing the SLA matter, she advised that she will launch a formal complaint and I will receive an SMS. Still waiting for said SMS.</p> <p> </p> <p>I have never been this dissapointed this badly by a company who is supposed to be one of the best, and I am closing my account on the website. McDonald's, I'm HATING it.</p> <p> </p> <p> </p>