Horrible service

So at 19:38 I ordered a meal for my family online, not sure which McDonald's the ordered went to but my order number is ***. At 19:49 then contact me advising there radar was off and it would take a while before they delivered, at 20:38 I got a email confirming my order is enroute.At 21: 45 I phoned as my order still has not arrived and then at 22:05 I canceled my order and the person on the phone showed no remorse for me waiting over 2 hours for our meals