Horrible service

I was debited for a meal on the app, when I got to the restaurant they had issues with the app and said they did not receive the order. The lady at the counter advised me to place a new order and make payment at the store and that the initial debit will be refunded within 2 hours. That was on the 12/03/2025. The call center contacted me a few days later saying that the refund take up to 14 business days (ridiculous) I then received an sms on the 26/03/2025 saying the matter is resolved. I have still not received my refund. I have logged 3 complaints on the app since then with no returned calls. I tried to call now and I cannot get through to anyone. Why is it instant to take my money but to refund its takes over a month and I have to deal with all of the running around and calling people. Worst service ever received from a restaurant! I want my refund!!! INC-CC920-B06DD8