Horrible service

Last night we decided to have supper at McDonald's Southgate (the big one outside the mall). At first only the kids burgers and foldover was brought and they forgot my burger. I had to go to the till to ask for it...no problem, it was a busy evening. My issue is that when the lady brought my burger, she didn't even offer an apology for the inconvenience caused, she just called out "Spicy Mcfeast" handed it to me and went on with her business. When my wife ate her foldover, it was dry, with just lattice and patties. When she addressed this with the same lady, she inspected it and requested another one which took a while, by the time it was ready, the kids and I were done eating. AGAIN there was no apology offered. ( I NOT talking about freebies) Just a sincere "Sorry for the inconvenience", an explanation.

The lady didn't have a nametag but she is a bit older, lightskin, and short hair, the way the other staff members addressed her, I'm guessing she is the manager.