********** and shabby service received

<p>Please help on the below: (hope you be able to read my complain as I get so livid when I think about the experience I encountered).</p> <p> </p> <p>Yesterday (04/01/2016) at around 16:15-16:23 I went to MacDonald’s (Jabulani Mall- Soweto) to buy chocolate milkshake large for R23.00. As I was outside the shop on my way to the car sipping the milkshake, the taste of it was awful and unpleasant it was like the milk was expired and spoiled. I then asked my little sister to taste it and she agreed with me that it was terrible. I then went back to the store to tell them that the milkshake that they sold to me was terrible, one of the cashier said he will give me my refund and had to wait until they helped all the customers they were busy with, while I was still waiting some guy went to the machine to check if what the milk/ingredients used was okay and he came back to say it is indeed spoiled, and the guy advised that they don’t sell the milkshake to the women who wanted 2 strawberry milkshake. So, without any regret and apology they gave me my R23.00 and I then asked that they apologise for selling the milkshake that is spoiled, and some arrogant staff member(a lady) said what more else do I want because I got my refund, I told her that I need an apology and that’s when the quarrel starts. She said maybe it’s my taste buds the milkshake was fine because she has tasted the milkshake and she went to the kitchen and some staff members tasted that milkshake and it was fine. I told her that I know what I am talking about, the milkshake was spoiled and she was shouting at me saying don’t know what I want and the best thing to do is to leave the store because I got the refund. I then asked to see the manager and she and the other staff said the manager is not there, and she then changed to say that she is the manager. I asked for her name as she didn’t have the name tag and she said she doesn’t owe me anything and she won’t tell me her name, I then told her that I am going to report her to the head office she then rep**** by saying I am free to go and they won’t do anything. Our argument was over 10 mins and I told her that she is going to apologise whether she like it or not, she then rep**** by saying she will never apologise even if I contact the head office she will never. I then asked the other staff members for the lady’s name and they looked at me and kept quiet, and there was a lady by the name of Kate (staff member) asked what’s going on because she had the noise when she was coming from the bathroom and asked if I could calm down, I asked Kate if she can give me the name of the lady (I pointed the lady) and she said she won’t be able to help me, I then told her that as she refuses to give me the name of her colleague, when I report the matter to head office she will tell them her name, she then said it’s her pleasure.</p> <p> </p> <p>I am so angry about what happened and also how the other staff members were not doing anything about the situation.</p> <p> </p> <p>Your prompt assistance will be gladly appreciated.</p> <p> </p> <p>Regards,</p> <p>Paulinah</p>