hopefully you give me a respone now

Bad service and being ******. McDonald's ********* behaviour is repetitive.

Sent: 25 April 2018 10:02 AM To: Idah Moloko ********** ********** Cc:

Good day Greg,

Unfortunately I write to you once again with disgust, ranging from the staff all the way to your food and how as a business you do not practice ethically.

I hope you can put the matter into someone's hands that is actually capable of making some sort of an attempt.

I'm not sure how McDonald's as a company takes care of customer related issues, but I can tell you that this is a complete mess.

The below is pathetic:

1. You people don't even know your own stores location.

2. This issue is not resolved, McDonald's ****** me and expects me to do nothing about it.

3. it takes you as a company forever (heading for a full 3 months soon) to resolve a customer complaint regarding your service and overall quality.

4. I do not want your apology as you have no idea what you apologising for.

5. You are blatantly forgetting to tell me why you stole from me and when will I be reimbursed.

CAS-50033-X3Q0B7 McDonalds Customer Care ********** Sent: 05 April 2018 10:42

Thank you for taking the time to contact us with regards to your experience at our Louis Botha restaurant.

We really appreciate hearing from you, as it is only through honest and constructive dialogue that we are able to consistently improve our service levels.

Please accept our sincere apology for the bad experience that you encountered.

We would like to assure you that we will be working with the restaurant to ensure that the necessary procedures and processes are put into place to prevent this kind of situation from occurring again.

Thank you again for contacting us. We look forward to seeing you in one of our restaurants again soon.

Kind regards

Bongiwe Jaza I Customer Care I McDonald's South Africa I

Tel ***I email **********

Customer Care operating hours: Monday to Friday, 08:00 to 17:00

Firstly Greg the person you initially asked to take over the query is missing - Idah Moloko, you emailed me on 2018/02/10 asking for my contact numbers as you said you will call me. it almost 3 months later and you still calliTo date I have received 3 calls from 3 different managers apologising for the inconvenience caused. How pathetic is that.

According to whoever handled this case the incident took place in Rosebank, Lyndhurst and Morningside. None of these store is on Louis Botha or even Highlands North, You do not even know the location of your stores. And I don't want a apology from McDonald's.

What you as McDonald's done that morning was rob me, no where on any of the useless responses I received from any person affiliated with McDonald's does it say that you indeed made me pay for something that I never ever received. So we done an exchange, but you as McDonald's brought your ********* business behaviour into the exchange. I request proper feedback regarding this matter.

Another incident tool place after 6 yesterday morning. I bought 2 large Big Macs. I ate one and slept till late afternoon as i am on sick leave.

Upon waking up I ate my 2nd burger and I found material in it. I took it back ocne again to the Highlands North store. I delt with the manager that has no way of speaking in a professional manner and treated me like I was guilty. He was insinuating that I placed the matterial on the burger.

Firstly if that is the type of clientele that he is accustomed to he should not go about generalising as he has no idea who I am.

I do not appreciate your *********** managerms in the Highlands store throwing accusations at me. That was around 1PM this yesterday afternoon and still no feedback??

Once again McDonald's - Your "manager has my meal", you *****ed me over again because any reasonable person would of f used the managerial s****s along with their leadership s****s and they would of made an informed decision, yesterday i was able to witness a very unprofessional leader throw a baby tantrum.

I expect am apology from Your Manager at the Highlands North store and i expect to be reimburesd for my drink and my Big Mac meal as you have received payment for both items.

Your Manager said that he will investigate. You guys are quick to take my money and not even render the service in full, and what does his internal Investigation have to do with me. I tried calling Your Manager and to no surprise there was no answer, yesterday afternoon and evening.

Another thing, I waited 15 minutes this yesterday morning, which isn't a problem. The problem is that I was standing there at your drivethru window for about 14 minutes waiting while I could see it's nearing shift change and the staff were getting dressed while i was just waiting.

The unproffesionailsm within this store is visible on every level.

I raised this with Your Manager and he brushed it off.

I expect feedback today regarding both matters as I have really given you enough time.

Regards