Grey owl McDonald's por service

Grey owl branch in centurion

Ordered 4 meals and the cashier rang one of the burgers up without a meal and a separate drink. The display screen was not working so I had no idea it was rung up incorrectly until after paying. The combined cost of the burger and the drink cost more than what the meal would have except that there was no fries. When I brought this to the attention of the lady at the food dispensary I was told that I need to pay again. I told her that I have already paid more than what the meal would have cost and she very rudely told me to pay again for fries. I asked to speak to the manager and the same lady told me that she was the manager. Its a crying shame when management have so little regard for customer satisfaction. We are frequent visitors of McDonald's but I must say that even though the process is so automated, there just is zero customer satisfaction in general.