Going the extra mile to resolve a problem

In the service industry, mistakes and problems happen, its how they are resolved that make the customer happy. I went through the Macdonalds drive through and with my meal ordered a 10 piece nuggets. When I arrived at home I saw the nuggets had not been put in my packet and got a bit angry as I had paid for them. I called the branch back anc asked to speak to the manager immediately, She listened to my problem, and immediately offered to have a driver deliver the missing goods. It is great to be looked after in this way, and I must say thank you.