Ghastly handling of drive through order 2041 - Mcdonalds Victory Park

Good Evening Ephrahim please can you call me my name is Eugene Roux had a ghastly experience at MCD Victory Park Order No 2041 I waited over 28 minutes for my..../2 order spoke to Mduduzi your supervisor whatever he is called. He was just as useless as there was apparently 2 cars in front of me who he...../3 told me refused to move to the waiting bayand wait for their order. In my defense I stated why was security that you have on site not called to ask..../4 the customer to move which frankly was not answered as he knew I was right. That is when I asked him why not as that is what they there for. If I..../5 wanted to walk in and place my order which I could not as it was passed 21:00 and I got to the drive thru at 21:06 why not, its the same thing. It....../6 all comes down to training on how and what to mention to customer, so your branch failed dismally. Then I was not told to pay at the 1st window when I got to the collect window I was asked for my slip to which I answered I was not given one nor told to pay at the 1st window. Yet again I re-itterate.../7 another failure of being able to handle irate customers as well as explaining the process to a customer. I paid for my order at 21:36 a full 30 minutes later, what i refer to as trash garbage service. Go to the USA and see how fast they do it. It gets better, I get home I got my order of a Big Mac...../8 regular meal incl chips and colddrink and NOT 1 **** SERVIETTE. I called the branch at 21:55 and spoke to Prince the then "acting supervisor: who advised me that Mduduzi knocked off already. Can you now understand what BS service I got and you ****ed off all the other clients as well. Please get your../9 branch in order because it is in a shambles. When I called Prince he clearly answered my question which was if there was a dire shortage of........../10 serviettes to which he rep**** NO. Joke of note, this complaint is now been emailed to MCD Head Office as well as Hello Peter. Just because its home time.. /11 doesn't mean your staff can then provide customer with BS service because he couldn't think further than his nose. What happened if I was...../12 from MCD Head Office or the MD or CEO of MCD South Africa. You would be in hot water my friend. Get your house in order and train your staff...... ./13 otherwise they must decide if they are team players and want to represent the brand amicably or ship out and find another job because we do have many.../14 other candidates which would do a million times better. Dont think about this issue act on my recommendations speedily. Kind Regards Eugene Roux