Fw: Poor Service at Pelican Park Drive-Thru on January 2nd, 2024

Dear McDonald's Customer Service Team,

I am writing to express my disappointment with the service I received at the McDonald's drive-thru located at Pelican Park on January 2nd, 2024.

At approximately 10pm, I visited the drive-thru and placed my order. When I arrived at the payment window, the lady attending to me was extremely rude. She did not greet me or welcome me to McDonald's, but instead, simply took my payment and closed the window. When she handed me my change, she again closed the window without a word.

I was taken aback by her behavior, which I felt was unacceptable and not in line with the high standards of customer service that McDonald's is known for.

I hope that you will take my complaint seriously and take necessary steps to address this issue. I would appreciate it if you could provide your staff with additional training on customer service and ensure that they understand the importance of providing a welcoming and friendly experience for customers.

Thank you for your attention to this matter.