Frustrating Customer Service via Mc Deliveries

I placed my order with Mc Donalds via the Mc Deliveries App on the 12 December 2017, at around 13h20. The Apps feedback about the delivery time was 14h10.

I went to the gate of my workplace at 14h15. I waited and waited for the driver to pitch. 20 minutes passed and I decided to track the order via the call center. the lady put me on hold , to figure out the drivers location, and I was told that the driver is 5-10 minutes away. I waited for another 15 minutes. I called again to check how far the driver is now. I got the same answer. I waited more. still no pitch. I got frustrated and decided that Id like to cancel the order. when I called to have the order cancelled, I was told that they cant cancel the order because it is already out. and I must wait for the driver, to turn him away with the food.

mind you, this is happening during office hours, and I just wasted an hour of my employers time waiting for a Mc Feast Delux medium meal in the sun. when I call to ask about my money being refunded, a lady whos name is Portia tells me that ill get it in cash TODAY. someone will come, probably a driver to give me the money. I relax.

I left after more time spent waiting for the driver. at 15h12, a random number sends me 5 Please Call Me's. FIVE. I call, and its the driver. Asking me to walk all the way out to get my order. I inform him to that I want to cancel. and he tells me that I need to sign a cancellation form, so I need to come anyway.

I walk to him, frustrated, and he says he doesn't have a pen. he has the audacity to tell me to go back to the office to get a pen so HE can do HIS JOB!

while im asking him how the refund works, the guy starts his s******, and drives off. WHILE IM TALKING TO HIM. worst driver ive ever come across.

I then get to work to call again about my refund, im told that ill only get my money back AFTER 27 days.

I spoke to more than 5 Mc Donalds staff about this, and not one of them apologized for the inconvenience.

this wasn't even the first time I had to cancel an order with Mc Donalds. they have the WORST customer service ever!! as much as I love their food, I genuinely don't see myself supporting anymore. my R100 probably wont affect them much, but Mc Donalds, you have lost a good customer!