Formal Complaint – Incorrect Order and Extremely Poor Service

To whom it may concern

I am writing to express my extreme dissatisfaction with the service I received during my recent visit. I paid R348 for 2 Big Mac Large Meals and 2 Happy Meals, yet what I received was completely unacceptable.

Despite paying for two full Large Big Mac Meals, I was given large drinks, large fries – but SMALL Big Macs. This is not only misleading but feels dishonest. I do not pay for large meals to be handed smaller portions, and I strongly suspect this may be happening to other customers who simply don’t notice. If so, this is a serious issue that needs urgent attention.

I did not receive a receipt, but I paid by card and can provide the bank statement as proof of purchase. I also still have the boxes and photographs, which clearly show that I was given small Big Macs instead of the large meals I paid for.

This is terrible service, and I am deeply unhappy. I cannot spend that amount of money and walk away unsatisfied because your staff cannot deliver the correct order. At this point, I expect: 1. A full explanation for why this happened, 2. Confirmation that this issue will be addressed internally, and 3. Appropriate compensation or replacement for the incorrect meals provided.

I expect a prompt response. This level of service is unacceptable.

Sincerely, Jabu Nooe