Forever issues at this branch

Wanted to redeem points. Went into store to the cashier. Another employee insisted we use the self help , despite us saying the points need to be used. The points were taken and no order pulled through. This is not the 1st time this has happened. Requested a manager more than 3 times and waited excessively before getting fed up and leaving. The manager, Nosipho, refused to come out, sent out another staff member who only insisted on explaining what he knows about the app as opposed to listening to the query. This branch has in the past given us the wrong order, forgotten to put stuff in our order that we've paid for, given us stale chips , wrong sauce amongst other issues. As regular patrons, we've been understanding of the new business finding its feet but to he ignored and avoided