Foldover without patty

I picked up my kids from school and they told me they want Mcdonald and we made sales through drive way - and got our orders right until we get home to find that my Sons Foldover didn’t have Patty in it - I phone the Number i see on the receit - I spoke to Zeenath Khan - it says is a manager and she told me she will ask someone from store to phone me and the lady Emelly phoned me and she told me to come back for my Patty and I asked her to please send delivery because my car they were busy with it - and i am far from either Mcdonald Vereeniging or Vanderbijlpark - She told me there’s nothing she can do - but i can get it anyday i pass by - I explained unfairness of this to her and she cut me to say she will phone Zeenath for way forward - and they never phoned me after and hour i sent text message via WhatsApp to Zeenath to explain my disappointment - immediately she phones and being very rude saying she’s not a manager she doesn’t deal with complaints why did i have to say she passed the bug - I explained to her on the Tax Invoice it’s written that she’s a manager and she was reprimanding me for the text i send and she hand up - and after Emilly phoned me being very rude aswell - straight to the point, no apology she just asked for my address and say she will deliver via maxi taxi - its 17:25 now since i had this query from pass 3pm - I am so disappointed with the manner they handled the query - no empathy or acknowledgement what so ever - I am so angry now with the rudeness of the so called Managers.