Florence of Rock and Roll, what a disappointment.

My colleagues and I decided to spoil 3 our 3 departments and order a MCDs breakfast for about 25 individuals at 10 AM today .. We placed the order through Mc Delivery on the website and the order went through as the website stated the order was received . At 11, we could not see any progress with the order on the website, so I called the customer care number and was assisted but Lerato.

Lerato informed me that the order was received and is pending , and she will call MCDz Rock and Roll to find out what is happenig.

I held on for her while she called the store. The store informed her that they will not process the order and I will have to place the order again.

I explained to Lerato that unfortunately I cannot place the order again as the breakfast menu is unavailable at this point - and I asked her to speak to the manager at the store as we were not at fault and it was big order to process.

I held on again while Lerato called the store again and spoke to Florence the manager .

Lerato then informed me that the manager refuses to do our order. I then cancelled it as I could not place the same order.

We then ordered again from the regular day time menu as MCDELIVERY is the most convenient and out teams were really looking forward to the MCDs.

45 minutes later, MC Donald’s did not cancel the breakfast order and came to the office to deliver an order of R1200.

I am so disappointed at the way the manager handled this, he was comfortable to lose such a big order ...

However, what makes me more upset is that he refused to help us, yet the order was still made and delivered .

I cannot imagine all that wasted food when there are starving children out there.

MCDS , you better find yourself a better manager who has compassion and a heart.