Fixed their mistake

On Saturday 11.07.2015, I visited the McDonalds at Sandton City and ordered 3 meals, one of which was a burger. I was in a hurry and didn't check my order at the counter. When I got home I realized that the burger I had ordered was not in the takeaway packaging and I was furious. I called the manager immediately and explained my situation. Although he could not offer an immediate solution he advised that if I was ever at their branch again I simply had to come in and speak to any of the managers on duty and I would be given my burger. He was also very apologetic. I visited the franchise on Wednesday and expected to have to re-explain myself to the new manager on duty and wait until paperwork etc was completed before I could be helped but this was not the case. The manager on duty knew exactly why I was there and within a few minutes I was helped. I was also given a drink and fries on the house. My experience was turned from a negative to a positive by just proper communication between the personal who work there. Thank you for restoring my faith in the store.