Fix the service at your branches

I am writing to express my disappointment with the service I received at your Protea Mall branch.

Today 02 August 2025 We spent over an hour in the drive-thru queue before we were even able to place our order. Once we reached the speaker, we called out several times but were not attended to for a good 10 minutes. After finally placing our order — which was for chilli cheese fries — we had to wait another 30 minutes just to make payment. To make matters worse, when we finally received our order, the fries were cold and the box was open. This entire experience was extremely frustrating and well below the standard one expects from McDonald's.

I hope you will take this feedback seriously and take the necessary steps to improve the service at this location.