Faulty Card Machines at Midlands Mall McDonalds

Today 05/12/2025 It was my son's birthday, I used to deposit some money in order to spoil him during his birthday. We then visited Midlands Mall for birthday celebration, I asked my son what he wants for lunch, he opt for McDonald's burger meal, I bought the meal for both of us at the kiosks, when I swiped my son's bank card I displayed Declined, then I tried to pay at the cashier, it went through. The time was around 13:45, our order was number: 3363. When I go to the ATM, I discovered that the bank balance was short, I went straight to the bank for bank statement, I discovered that they have double changed me at McDonald's. I was then advised by the bank consultant to go to McD for a confirmation letter so that the bank will cancel one transaction. I did that. I spoke to restaurant manager on duty, and she informed me that at McDonald's they won't assist me at that moment since according to the bank statement it's was written Pending, and that I must wait for the transaction to be through before I can claim for the refund, I told the manager tha I live about 80 km from the Mall, and I won't be able to come back for that. It will cost me lot of money. She then advised me to contact the Restaurant, after 24 hours. She gave me the contact details, and said that she won't be able to assist me until the transaction is through. I went back to the bank for advise, I was told at the bank that, if the bank received confirmation letter the bank will be able to remove Pending from the transactions and refund the money, when I went back to McD they refuse to give me confirmation letter. The manager on duty was: Robashnie Moustry. The order number was: 3363