false advertising and bad service

On Sunday 27/10/2024 i was at Columbine there were a lot of staff standing around doing nothing when we want to order at the counter, we were told to use the machine to place our orders. i asked to be helped at the desk but they refused. we then tried to order the breakfast rapped when the guy came to look what's wrong he said that they haven't got it i showed him but it's on the advertising in the shop. i then asked but why can't we order at the counter he said they don't take orders there anymore. the advertising kids and adults walking in the restaurants and order over the counter that's falls advertising.