Extremely Disappointing Service and Unresolved Issues - McDonald's Great North Benoni

I placed an order on January 16, 2025, at McDonald's Great North Benoni and paid for it in full with my hard-earned money, expecting to receive the correct items as per the order slip. However, when I got home, I discovered that the order was completely wrong, even though the order slip clearly listed the correct details. They even asked me to check the slip at the drive-thru window, so I thought everything would be fine.

To make matters worse, we had specifically requested no garnish, but it was included. We also ordered 2 large double Quarter Pounder meals, but only received a single one, yet we were charged for the doubles. Additionally, we were charged for extra cheese on each, even though we did not request it, and there was no extra cheese included.

Unfortunately, this is not the first time I've experienced such issues. The staff often seem rude, unhelpful, or have a bad attitude, which only adds to the frustration. After a long day, the last thing you want is to use your hard-earned money, only to receive disappointment when you get home.

I submitted a complaint on the McDonald's website, but received an email saying they couldn't get a hold of me. I never got a call, so I asked them to try again, but nothing happened. Then, I received another email/SMS stating that my case was resolved — but nothing was done to resolve the issue. How can it be resolved if no action was taken? This level of service is completely unacceptable, and I’m extremely frustrated by the lack of communication and effort to make things right.