Extremely disappointing experience at McDonald’s Krugersdorp

I had a terrible experience today at McDonald’s Krugersdorp during their advertised special. The promotion turned out to be misleading and poorly managed.

When I arrived, the restaurant was completely packed with no parking available, and I waited in the drive-through queue for almost an hour. When it was finally my turn, I was told the special was finished. I then asked to speak to the manager, who admitted they knew the special had ended but still allowed people to queue without informing them. When I raised this concern, she laughed and said it should show on the app which was not even working properly at the time.

After all that waiting, I ended up buying something I hadn’t planned to, and when I got home, I discovered my order was incomplete. This is unacceptable from a brand as big as McDonald’s. It feels like a bait-and-switch tactic to attract customers, wasting people’s time and money.

I’ve always been a loyal customer, but this was by far the worst experience I’ve had. I expect McDonald’s to take responsibility for the poor communication, lack of professionalism, and failure to deliver the correct order.