MA
MADELEIN A

1 reviews | Active since Dec 2015

01 Dec 2015, 13:24

EXTREMELY BAD SERVICE AND CALL CENTRE

WE ARE DISGUSTED BY THE SERVICE WE HAVE RECEIVED FROM THE ONDEKERS BRANCH AND CALL CENTER. FIRST OF ALL I HAVE COMPLAINED NUMEROUS TIMES ALREADY AND GOTTEN ATTITUDE FROM THE CALL CENTER, THEY APOLOGIZED ONCE. SECONDLY WE ORDER FOR DELIVERY WHERE THEY FORGET TO SEND HALF THE STUFF WE ORDERED. THEY DON'T EXPECT US TO NOTICE THAT THE ORDER IS WRONG AND WHEN WE DO WE GET ATTITUDE AGAIN. THIRDLY THE STRAWS ARE PUT INTO OUR BEVERAGES WITH THE PAPER STILL ON AND IT DISSOLVES INTO THE DRINK AND THEY EXPECT US TO BE SATISFIED WITH IT AND WITH ORDERING EXTRA LARGE MILKSHAKE THEN ONLY RECEIVING HALF OF THE VOLUME FOR EG THE CUP WAS HALF FULL. FOURTHLY WE ORDERED TELEPATHICALLY SEEN THAT WE THOUGHT THE WEBSITE WAS ******* DUE TO BARELY ANYTHING WAS IN STOCK. THE OUT OF STOCK PRODUCTS WAS EVERYTHING CONTAINING DAIRY AND MOST OF THE BURGERS. SERIOUSLY HOW ARE THEY STILL OPEN WITH NO STOCK SEEN THAT IS THERE BEST SELLERS. WHEN OUR ORDER FINALLY ARRIVED THE BEVERAGES WERE NOT UP THE STANDARD. WE COULDN'T TELL THE DIFFERENCE BETWEEN THE FRAPPES WHEN WE CALLED TO FIND OUT THE BRANCH SHOUTED AT US WHICH I BELIEVE IS DISGUSTING SEEN THAT WE ARE LONG EXISTING CLIENTS. WE WILL NO LONGER GO TO MCDONALS

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