Extremely bad service

The Cystinosis Society have a Christmas party for our children in December so we went To McDonald's Tyger Manor to ask for a donation/sponsorship as we decided to treat them to a Happy Meal. The Manageress, Valentina, helped us. <br> Hearing nothing we went back to order on 1st for the 5th Dec. She said she couldn't help with a discount but said she would try and organise Oros and wrote the order in the book in front of us.<br> I was phoned at 7.30 on the Sat morning to confirm the order and was put through to Charles when enquiring about the Oros. He knew nothing about it so I said don't worry just make sure the 30 Happy Meals are ready at 12. They were not ready and they totally messed up the order! They were packed in ordinary boxes and the toys and juice were supp**** separately. <br> When I went back to complain on Monday morning, Valentina, apologised as we were charged extra for the juice and we thought it was part of the deal, but she said that is how their systems work. Charles was in a hearing so I could not pick him out personally. My complaint to Head Office has not had the courtesy of a reply <br> Note on their website - Typically replies within an hour<br> Message Now