******.

This is about McDonald's at Paradise Junction, Pinetown.

****** at it's finest. Entered the McDonald's at 12pm. Order placed by 12:10pm. Waited until 1:25pm to be served. I was told, by a staff member when I entered, that the app isn't working but I can order the 30th birthday Big Mac special for 5 people if I just place them as cheeseburger Nazo meals. There was no mention, whatsoever, that I needed more than one app. I waited over one hour to then be served 5 small cheeseburger Nazo meals. When I asked the staff member who was serving me why I didn't get my 5 big Mac specials which I was told I would be receiving, she said "that's not how it works". She argued that I needed to be using 5 different phones and yet she was the one who said I would be receiving 5 big Mac meals.

The ****** comes in when all darker skinned people were given as many big Mac specials as they ordered. Even people who came in after me were served before me. At least 90% of them had just one receipt. It didn't matter that they only used one phone and one app. When it came to my Indian brother and I, we were not served what we ordered. The staff member just chose to argue instead, saying we needed 5 receipts from 5 different apps. Why tell a customer something and then go against your word? Is there no such thing as customer service anymore? We then asked for a refund and were told we'd need to contact head office.

Absolutely disgusted by the behaviour of the staff.