Dry Burger and Wrong order given

went to MacDonald to but 3 meals , one meal was a Big mac and i found that it was really dry as i know it i buy it often and the other meal didn't have cheese as requested and i went to complain and found a lady named Emmah with a huge attitude she said its supposed to be like this

what the hell it was not not the first time i had Big Mac its not as dry as it was and a manager says its supposed to be like that when thy could have just added what they need to add.

i am ****ed because with all those orders nothing went right, the other burger didnt have cheese as requested a mistake was done we understand but being given a cold cheese from the fridge to add myself on the burger ****ed me off also ordering ice cream after that to top it all it took 25 min (counted ) to get ice cream and the shop was not full to say it was other orders it was 2 people who were buying at that time us and the other ladies they were not even buying ice cream

i cant be spending my money on stupid service therefore require a personal apology from EMMA HERSELF AND REQUIRE A REFUND ON MY DRY MEAL AS I PAID FOR IT ,,, IF NOT I AM TAKING THIS TO OMBUDSMAN WITH MY EVIDENCE OF PICTURES I TOOK AND I WONT STOP TILL I MAKE EMMA AND HER BAD ATTITUDE PAY, I DID SALES I KNOW ALL ABOUT THE CORRECT SERVICES AND WAYS TO REPORT I WILL DO SO

Current step is Facebook and twitter until i get the attention i need and the correct person to talk to