1 reviews | Active since Jan 2010
Drive thru lady - TERRIBLE service!
So, my younger sister wanted some orange juice from McDonald's and we travelled all the way from Mamelodi to The Kolonnade SPECIFICALLY to get orange juice on our way home. The order was placed at 21:33:57 and we were assisted by Crew id 399 - moshidi t. She was great in her overall service, but she made a mistake in her placing an order for us which we did not immediately notice. I ordered 2 orange juices (one for my younger sister and another for my wife) and I ordered both of them in the same breath. My exact words were "Maybe I please have two oranges juices, one extra large without ice and one large with ice". We then paid and collected the order (drive thru). About a minute after driving away, I asked my wife for a sip. After drinking I realised it's actually apple juice and not orange. She then said she would like to go back and get what we ordered, to get what we paid for, to get what we drove all the way from Mamelodi for, and so we drove back. There were no cars by the drive thru so the first window where we paid was vacant, so we drove to the second window, that is, the collection window. I got there with a smile and alerted the lady that we were given the wrong juice. Without even attempting to fix the problem or to even apologise, the lady just immediately gave us attitude. She told me (with an attitude) that we had drank the juice. I mean, OBVIOUSLY we drank it, how else would we know that it's apple juice in the container and not orange juice???? I was not there to fight or to debate, I just wanted what I ordered and that was it. She then said we can keep that apple juice (which we did not) and then poured us an orange juice, all this after a mini altercation and a lot of attitude. She then gave us the juice, I thanked her for it, but did indicate that we ordered it with ice so can she please pour in some ice for us, her response? "No im not going to pour in any ice for you, or would you like me to call the manager?" And I said, please do call your manager, again after a mini alteration she poured us the ice and we drove off. In my 19 years plus or buying McDonald's, not once have I ever got my order mixed up, hence I didn't even verify the drink before drinking it, and what nonsense type of practice is that for us to be expected to open our drinks and check before drinking them? If I order orange juice, I expect orange juice to be in the container. I noticed thereafter that the lady who took the order made a mistake and placed an orange juice an an apple juice order. Again, I ordered in one breath, we drove all the way from Mamelodi specifically for orange juice and we NEVER order any other flavour juice at McDonald's except for orange juice, so there is absolutely no way I could have ordered apple juice. I was not upset by the mistake and had they just fixed it life would have went on and I would not be spending my life writing this review at 00:18 like I have nothing better to be doing. I called the managed when I got home (I think she said her name is Julia) and alerted her to this and she handled it well. She said the lady who was at the serving window at the time is Sinah, if it's verified and it is her, can you please address her. The service she gave us was beyond appalling, pathetic and extremely uncalled for. I DO NOT appreciate such a service! It's 2019, there are A LOT of other restaurants we can buy food from. Even if I stopped buying anything from McDonald's for the rest of my life, I would still have a plethora of restaurants to choose from. I can always buy Just Juice else where, it's not exclusive to McDonald's. Please tell this lady to stop treating clients like McDonald's is her father's restaurant or like we do not have other options to buy our food from. Service completely unappreciated!
